Privacy policy

Privacy Policy

Last updated: October 30, 2026

The Happy Memoirs operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

The Happy Memoirs is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you provide when sending a customer support inquiry.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information regarding your interaction with the Services, such as how and when you navigate our website.

Customer-Uploaded Photographs and Personalized Orders

At The Happy Memoirs, we understand that your photographs capture special moments and personal memories. We are committed to handling the images you share with care and respect.

Photo Collection and Use

When you place a personalized order, we collect the photographs, images, and design information you voluntarily upload through our website.

We use these materials to:

Create and personalize your photo magnets.
Process and fulfill your order.
Prepare and print your photographs.
Review image quality and production details.
Resolve order-related questions or concerns.

Third-Party Photo Processing

We use NineMags and supporting technology providers to receive, process, and prepare customer-uploaded photographs for production.

Uploaded files may be processed or stored through third-party services integrated with NineMags, including cloud-based image processing and storage providers.

Privacy of Customer Photographs

Photographs submitted solely for order fulfillment are not intended for public display.

We will not use your order photographs in advertisements, social media posts, or promotional materials without your separate permission.

We limit our use of uploaded photographs to order-related purposes, subject to any additional uses authorized by you or required by applicable law.

Storage and Deletion

Customer photographs may be retained for the period necessary to process orders, provide customer support, address order-related concerns, and meet applicable legal obligations.

Retention periods may vary depending on the systems and service providers used.

Customers may contact us through our website to request information about their uploaded photographs or request deletion, subject to applicable legal requirements and permitted exceptions.

Customer Reviews and Submitted Photographs

We use Judge.me to collect, manage, and display customer reviews and testimonials.

When customers voluntarily submit reviews, ratings, or photographs, we may collect and process that information to:

Display customer reviews on our website.
Share customers' experiences with our products.
Respond to customer feedback.
Improve our products and customer service.
Verify and moderate submitted reviews.

Reviews and photographs approved for publication may be visible to other visitors on our website and, depending on our enabled integrations, other supported platforms.

Photographs uploaded solely for creating personalized photo magnets are treated separately from photographs voluntarily submitted as part of a product review.

We will not use photographs submitted for order fulfillment as customer testimonials or promotional materials without separate permission.

We may use Judge.me and its supporting technology providers to process and manage review-related information.

Customers may contact us through our website regarding questions or requests concerning their reviews and submitted photographs.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send account notifications, process purchases, returns, exchanges, or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience.

This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising

We use personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on our website or other websites, including based on previous purchases, cart activity, and other interactions with the Services.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide secure payment and shopping experiences, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use personal information to provide customer support, respond to inquiries, deliver effective services, and maintain our business relationship with you.

Legal Reasons

We use personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, litigation, investigations, and enforcement of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, subject to this Privacy Policy.

Such circumstances may include:

With Shopify, NineMags, Judge.me, vendors, and other third parties that provide services on our behalf, such as payment processing, cloud storage, image processing, customer support, fulfillment, shipping, and data analytics.
With business and marketing partners to provide marketing services and advertising. For example, Shopify may support personalized advertising with third-party services based on your online activity across different merchants and websites.
When you direct, request, or consent to disclosure, such as for shipping products or using social media integrations.
With affiliates or otherwise within our corporate group, where applicable.
In connection with a business transaction, such as a merger or bankruptcy, or to comply with legal obligations, enforce applicable terms, and protect our rights or the rights of others.

Depending on where you reside, you may have the right to opt out of certain uses of your information for targeted advertising.

You may exercise available opt-out rights through our Data Sharing Opt-Out page.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify.

To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over the use of your personal information for these purposes.

To learn more, visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public venues, including third-party social networking platforms, may be viewable by other users and third parties.

Our inclusion of links to third-party websites does not imply endorsement of their content, services, or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

Information transmitted through the internet may not always be secure while in transit. We recommend avoiding unsecured channels when communicating sensitive or confidential information.

How long we retain personal information depends on factors such as whether the information is needed to maintain your account, provide Services, fulfill orders, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Customer-uploaded photographs and review-related information may also be processed or retained by authorized service providers in accordance with their applicable systems, agreements, and retention practices.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below.

These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions permitted by applicable law.

Right to Access / Know: You may have the right to request access to personal information we hold about you.
Right to Delete: You may have the right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right of Portability: You may have the right to receive a copy of your personal information or request its transfer to a third party, subject to applicable requirements.
Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising.

You may exercise available opt-out rights through our Data Sharing Opt-Out page.

If you visit our website with Global Privacy Control enabled, we will treat that signal as an opt-out request where required by applicable law and supported by our systems.

Learn more at Global Privacy Control.

Other than Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your web browser or device.

Managing Communication Preferences

We may send promotional emails, and you may opt out at any time using the unsubscribe option in those emails.

If you opt out, we may still send non-promotional communications regarding your account, purchases, or orders.

You may exercise your privacy rights through the options provided on our website or by contacting us using the details below.

You can also learn about Shopify's personal information practices and rights available to you through the Shopify Privacy Portal.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing requests, as permitted or required by applicable law.

Where applicable, you may designate an authorized agent to submit requests on your behalf. We may require verification of that agent's authorization and your identity.

We will respond to privacy requests within the timeframe required by applicable law.

Complaints

If you have concerns about how we collect, process, or protect your personal information, please contact us using the information below.

Depending on your location, you may have the right to appeal our decision concerning a privacy request or lodge a complaint with the appropriate data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country in which you reside.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent arrangements, where applicable, unless the destination country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, legal obligations, or regulatory requirements.

We will publish the revised Privacy Policy on our website, update the "Last updated" date, and provide additional notice where required by applicable law.

Contact

If you have questions about our privacy practices, this Privacy Policy, or your privacy rights, you may contact us through our website:

The Happy Memoirs

Website: https://thehappymemoirs.com

For further business contact details, please refer to our Contact Information Policy.

Privacy requests will be handled in accordance with applicable laws.