Refund & Replacement Policy

At The Happy Memoirs, every photo magnet is thoughtfully handcrafted and personalized just for you. We take pride in creating meaningful keepsakes and want you to love every piece you receive.

Personalized & Custom-Made Products

Because our photo magnets are custom-made using photos and designs provided by our customers, all personalized orders are final sale once production begins.

We do not accept returns or exchanges due to:

• Change of mind or personal preference

• Incorrect photos uploaded by the customer

• Spelling mistakes or design errors submitted by the customer

• Minor color differences between digital screens and printed photographs

• Other customer-submitted errors that are accurately reproduced in the finished product

This does not affect your rights if an item is defective, damaged, or not as described.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before shipping. However, if your order arrives damaged, defective, or incorrect due to an error on our part, we're here to help!

Please contact us at thehappymemoirs@gmail.com within 30 days of receiving your order and include:

• Your order number

• A brief description of the issue

• Clear photographs showing the damaged, defective, or incorrect item

We will review your concern and, when appropriate, offer a replacement or refund at no additional cost.

You will not be required to return the original item unless we specifically request it. If a return is necessary due to our error, we will provide return shipping instructions and a prepaid shipping label.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at thehappymemoirs@gmail.com.

Orders may be canceled or modified before production begins.

Once production has started, we may be unable to accommodate cancellations or changes because your personalized items are already being created.

If we cannot fulfill your order or ship it within the promised timeframe, we will contact you regarding the delay and your available options, including cancellation and a refund as required by law.

Refunds

Once your refund request has been reviewed, we will notify you whether it has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at thehappymemoirs@gmail.com.

Questions or Concerns?

Your memories matter to us, and so does your experience.

If you have any questions or concerns about your order, please reach out to us at thehappymemoirs@gmail.com.

We're always happy to help and will do our best to make things right.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.

Thank you for supporting The Happy Memoirs, where your favorite memories are made to last!